1. What this policy covers
PerilBridge operates roofing claims infrastructure that helps insurance carriers, third-party administrators, independent adjusters, and vetted roofing contractors coordinate claim assignments, documentation, supplements, performance visibility, and closeout. This policy describes how we collect, use, store, and share information submitted through perilbridge.com and related surfaces.
2. Information we collect
- Contractor applications: company legal name, DBA, state license numbers, manufacturer-elite certifications, HAAG / Xactimate credentials, insurance certificates (GL, WC, umbrella), scope and peril coverage, regulatory and disciplinary disclosures.
- Carrier demo requests: name, title, company, direct written premium band, peril concentration, current managed-repair relationships, contact information.
- Homeowner claim intake: name, property address, phone, email, carrier name, claim number (optional), incident description, damage photos.
- Site usage: server logs, approximate geolocation derived from IP, device and browser metadata, analytics events (page views, form events) via Google Analytics / Tag Manager and the Meta Pixel where enabled. These are configured on a per-environment basis and may be disabled.
3. How we use it
- Operate the platform — vet contractors, route CAT response workflows, respond to carrier demo requests and homeowner claim intakes.
- Verify credentials against the relevant state-licensing public records, manufacturer directories (GAF, Owens Corning, CertainTeed), HAAG, and Verisk / Xactware directories.
- Improve the site and the workflow infrastructure — analytics, usage patterns, error tracking.
- Communicate with you — transactional emails (application status, CAT dispatch confirmations), newsletters when subscribed.
4. How we share it
We share information with our third-party service providers for the purposes described above — AWS (file storage), Resend (email), Twilio (SMS), Contentful (blog content), Google Tag Manager, CallRail (when enabled), and similar infrastructure vendors. We do not sell personal information. We may disclose information when required by law, to enforce our terms, or to protect rights and safety.
5. Data retention
Contractor-application data and carrier-demo intake are retained for the life of the business relationship plus seven years for compliance. Homeowner claim-intake data is retained only as long as required to route and close the matching claim.
6. Your rights
Depending on your jurisdiction (CCPA/CPRA in California, similar laws in other states), you may have rights to access, correct, delete, or export personal information. Email us at privacy@perilbridge.com to exercise these rights. We will verify identity before responding.
7. AOB and deductible-waiver compliance
Every PerilBridge contractor contractually agrees to follow state deductible-rebate statutes (Colorado C.R.S. § 6-22-105, Texas HB 2102, Florida SB 76 / HB 7065 / HB 837, and others). We do not broker assignment of benefits, we do not encourage deductible waivers, and we flag state-by-state compliance requirements in contractor onboarding.
8. Contact
Questions about this policy? Reach us at privacy@perilbridge.com or via our contact page.